FAQs

Q: How do I access this membership for free?

A: You must be a paying Mad About Money community subscriber to access this hub which costs $1 per month 

Q: Can I upgrade to other packages here?

A: Yes of course just select the package you require

Q: How can I pay for my subscription membership? 

You can pay your membership with a subscription through Credit or Debit Card upon registration. Payments will be taken on a monthly basis according tot he subscription tier you choose.

A: How can I cancel my subscription membership?

Memberships are for 12 months initially and then are annually thereafter. You can cancel from month 11 from your Membership portal or by contacting us at hello@healthymindsclub.com

Q:What are Credits? 

A: Your Healthy Minds Club credits are your personal Wellbeing wallet. You or your employer have the possibility to upload credits to your wallet according to the membership tier that you purchase. You can exchange coedes from your wallet for Experts, Products or Services on the platform. If you have a Gift Card Code, you can also top up your Credits for this amount. If you wish to purchase a Product or Service for more than your credits, you can pay the extra with a Debit or a Credit Card.

Q: How can I top up my Credits?

A: If your credits are 0 by the end of the month, your credits will be topped up again according to your membership tier once again.  Alternatively if credits are not used they will roll over to the following month for a period of 12 months.

You also have the option to top up your credits with the face value of a Gift Cards. 

Q: How can I check my Credits?

A: You find your Credits on the top right of the screen next to the notification bell or a more detailed view in your member profile. 

Q: When will my Credits expire?

A:Credits will expire after 12 months.

Q: What is the difference between my Gift Card Code and my Credits?

Credits are the “currency” of your HMC wallet. The amount of your gift card equals the same amount in credits. You can upload your gift card and save the amount in your wallet as credits.